EmiratesAdidas
+34 91 398 43 77

F. + 34 91 398 43 78
areavip@realmadrid.es

CONTACT

WHICH SERVICES ARE INCLUDED IN THE PRICE?
Besides access to the match, prices also include access to hospitality areas with the catering service starting 1 hour 15 minutes before the game and ending half an hour after full-time.
 
WHAT DOES CATERING CONSIST OF?
Catering consists of a cocktail buffet. Light catering is served before kick-off, while the bulk of the service is served at half-time. Desserts are brought out after full-time. All kinds of drinks, including spirits, are served.

DUE TO COVID-19 PREVENTION, THIS SERVICE MAY BE SUBJECT TO CHANGES IN COMPLIANCE WITH MEASURES STIPULATED BY THE RELEVANT HEALTH AUTHORITIES.
 
 
ACCESS OF MINORS AT THE STADIUM
Minors will not be permitted to access the stadium without a ticket (which will never have a discount or special price) and without being accompanied by an adult. According to law RD 203/2010, article 17, every member of the audience must carry an individual ticket, therefore the access of children being carried in an adult’s arms without a ticket is totally prohibited.
 
 
HOW MAY I PURCHASE TICKETS?
To book tickets contact Real Madrid Área VIP-Corporate Hospitality indicating the following:
 
Match, number of tickets, product you wish to buy. Additionally:

  • If you make your purchase as a company:
    • Company name
    • Full fiscal residence
    • Company registration number
    • Telephone contact number
    • E-mail contact
For company details from outside the European Union we will also require an accreditation document showing license number, fiscal number or similar.
 
Área VIP-Corporate Hospitality will confirm your booking and will send you the payment order by e-mail, with an account number and payment deadline, until which your ticket reservation will be held. In order to confirm your purchase you must make the payment via bank transfer. Once payment is completed, you will receive and e-mail indicating how you may download your tickets. You will then receive the original invoice by e-mail.
Refunds and/or exchanges will not be allowed once payment is made
  • If you make a purchase as a private individual:
    • Full name of person making the purchase
    • ID/Passport number
    • Full postal address
    • Telephone contact number
    • E-mail contact number

Private individuals from outside the European Union must also send a copy of their passport.
 
Área VIP-Corporate Hospitality will confirm your booking and will send you an e-mail with a link for payment by credit/debit card. Said link will expire within 48 hours. Once payment is completed, you will receive and e-mail indicating how you may download your tickets.
Refunds and/or exchanges will not be allowed once payment is made

 
IS THERE A DRESS CODE?
We recommend clients not to wear Bermuda shorts, short trousers, sleeveless t-shirts and open shoes. We also advise you avoid wearing garments or accessories from visiting teams.
 
 
FOR WHICH MATCHES MAY I PURCHASE TICKETS?
Tickets for games go on sale as the season unfolds. To find out about matches for which tickets are already available, please feel free to contact us or visit www.realmadrid.com.
 
CAN MATCH TIMES AND DATES EVER CHANGE?
La Liga games are automatically scheduled on Sundays. Nonetheless, they may end up taking place on Saturdays or other days in the week. Definitive dates and times are usually announced ten days before each encounter takes place.

UEFA Champions League games always take place midweek and, once announced, their scheduled dates and times will not change.

Copa del Rey games always take place midweek, but their dates and times may sometimes suffer changes.
For more information, please visit www.realmadrid.com on those dates.
 

WHY ARE TICKETS FOR OTHER MATCHES OR AT DIFFERENT PRICES ALSO LISTED ON THE INTERNET? 
The only official way to purchase tickets is directly through Área VIP-Corporate Hospitality or at www.realmadrid.com. Real Madrid’s Corporate Hospitality sells tickets to several travel agencies that offer packages for tourists, but Real Madrid will never be held responsible for said packages. There are also plenty of black market websites that offer tickets they do not own.
 
CAN I BUY GENERAL ADMISSION TICKETS?
Área VIP-Corporate Hospitality only sells hospitality products. General admission tickets are sold at the stadium’s ticket offices and online at www.realmadrid.com.
 
 
HELP & SUPPORT
Should you need assistance please contact Área VIP-Corporate Hospitality via e-mail (areavip@realmadrid.es) or calling +34 91 398 43 77.
 
Our offices are located near the Santiago Bernabéu Stadium at c/ Segre, 29 (access by c/ del Darro, 32). On matchdays they will be open from two hours before kick-off.

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