WHICH SERVICES ARE INCLUDED IN THE PRICE?
Besides access to the match, prices also include access to hospitality areas with catering service starting one hour before the game and ending half an hour after full-time.
WHAT DOES CATERING CONSIST OF?
Catering consists of a cocktail buffet. Light catering (soft drinks, beers, wines and appetizers) is served during the hour preceding kick-off, while the bulk of the service (including hot meals) is served at half-time. Desserts are brought out after the match. All sorts of drinks, including spirits, are served.
HOW MAY I PURCHASE TICKETS?
Seasonal Hospitality products must be purchased by contacting directly with Real Madrid's Área VIP-Corporate Hospitality department.
Matchday Hospitality options may be purchased through the links found on our website's match listings. Should you prefer it, you may also do so by contacting Área VIP- Corporate Hospitality and indicating the match you wish to attend, the number of tickets you want to buy and the hospitality section you wish to sit in.
If you are making a purchase as an individual, you must provide the following:
• Your full name
• Your passport number
• Your full address
• A contact number
• An e-mail address
If you are making a purchase as a company, you must also provide the following:
• Company name
• Full fiscal residence
• Company registration number
• Telephone contact number
• E-mail contact
For company details from outside the European Union we will also require an accreditation document showing license number, fiscal number or similar.
Private individuals from outside the European Union must also send a copy of their passport.
Área VIP-Corporate Hospitality will confirm your booking and will send you the payment order by e-mail, with an account number and payment deadline, until which your ticket reservation will be held. In order to confirm your purchase you must make the payment via bank transfer or at our offices with a credit card or in cash. You will receive the original invoice by post once payment is made.
Refunds and/or exchanges will not be allowed once payment is made
HOW AND WHEN MAY TICKETS BE COLLECTED?
For online ticket collection please follow instructions you will receive during the purchase process.
For purchases made directly from the Área VIP-Corporate Hospitality department, once payment is made, tickets may be collected during the week of the match at our offices (Santiago Bernabéu Stadium, Gate 55), from 10.00 to 19.00 H., Monday through friday, and on the match day itself during the two hours preceding kick-off.
As payments via bank transfer may take a few days to be effective, we recommend clients to contact us to confirm if tickets are already available for collection.
Tickets will be identified by the company/individual name provided. They may be collected by any person identified by the original buyer.
Tickets will not be delivered to hotels or any other place outside the stadium during any of the hours mentioned above.
IS THERE A DRESS CODE?
We recommend clients not to wear Bermuda shorts, short trousers, sleeveless t-shirts and open shoes. We also advise you avoid wearing garments or accessories from visiting teams.
FOR WHICH MATCHES MAY I PURCHASE TICKETS?
Tickets for games go on sale as the season unfolds. To find out about matches for which tickets are already available click here.
CAN MATCH TIMES AND DATES EVER CHANGE?
La Liga games are automatically scheduled on Sundays. Nonetheless, they may end up taking place on Saturdays or other days in the week. Definitive dates and times are usually announced ten days before each encounter takes place.
UEFA Champions League games always take place midweek and, once announced, their scheduled dates and times will not change.
Copa del Rey games always take place midweek, but their dates and times may sometimes suffer changes.
For more information click here.
WHY ARE TICKETS FOR OTHER MATCHES OR AT DIFFERENT PRICES ALSO LISTED ON THE INTERNET?
The only official way to purchase tickets is directly through Real Madrid’s Corporate Hospitality, www.realmadrid.com, www.ticketmaster.es and www.entradas.com. Real Madrid’s Corporate Hospitality sells tickets to several travel agencies that offer packages for tourists, but Real Madrid will never be held responsible for said packages. There are also plenty of black market websites that offer tickets they do not own.
FOR FURTHER ENQUIRIES
Should you need further help or have more questions, please call +34 91 398 43 77. For further enquiries or incidents occurring on the day of the match, please visit our Área VIP-Corporate Hospitality offices, located at the stadium through Gate 55 on Padre Damián Street, two hours before the start of the game.