1. Legal information and acceptance
These provisions regulate the use of the services on the Website https://www.realmadrid.com/ (hereinafter the "Website") that REAL MADRID C.F. (hereinafter “REAL MADRID“) puts at the disposal of internet users.
REAL MADRID, domiciled at Avenida de Concha Espina, nº 1 de Madrid, España and holder of tax ID number G-20034718, is registered in the Registry of Sports Entities of the Community of Madrid, under number 849 through Resolution of November 17 1992.
Access to the Website is free of charge, except for the cost of connection by means of the telecommunication network supplied by the service provider contracted by the users.
Access and use of the Website attribute the condition of user of the Website (hereinafter, the “User”) and implicates the acceptance of all the conditions included in this Legal Notice, as well as any modifications herein. The Website service is provided for a duration that is limited to the moment when User is connected to the Website or to any of the services provided through the Website. The User must therefore read this Legal Notice carefully each time he/she intends to use the Website, since the Website and the conditions for its use as set forth in this Legal Notice may undergo modifications.
Certain Website services accessible to Users or exclusive to REAL MADRID clients may be subject to particular conditions, regulations or instructions that, if appropriate, substitute, complete and/or amend this Legal Notice and must be accepted by the User before the provision of the relevant service commences.
The Website is primarily aimed at Users who are residents in Spain. REAL MADRID cannot guarantee that the Website completely or partially complies with legislation in other countries. If the User resides, or is currently living, in any other place and decides to access and/or utilise this Website, they will do so at their own responsibility and risk and should ensure that such access and/or use complies with the applicable local legislation, REAL MADRID does not assume any responsibility that may be derived from such access.
2. Intellectual and industrial property
All content and/or any other elements of the Website, which is understood to include but not be limited to text, photographs, graphics, images, icons, technology, software, links and other audiovisual or audio content, as well as their graphic design and source codes (hereinafter, the 'Content'), is the intellectual property of REAL MADRID or of third parties, and no exploitation rights recognized by the intellectual property legislation in force can be deemed to have been licensed to the User except where strictly necessary for the use of the Website.
All trademarks, trade names or distinctive signs are the property of REAL MADRID or third parties, and access to the Website cannot be deemed to attribute any right to such trademarks, trade names and/or distinctive signs.
By virtue of that provided in Royal Legislative Decree 1/1996, of 12 April, which approves the Consolidated Text on the Intellectual Property Law, regulating, clarifying and harmonising the in force legislation on the subject, the public reproduction, distribution and communication, including the means by which they are made available, of all or part of the Content, to commercial ends, on any media and by any technical means, without the express written authorisation of REAL MADRID or a third party holder of the affected rights, is expressly prohibited.
The User agrees to respect the intellectual and industrial property rights belonging to REAL MADRID and/or third parties.
3. Conditions of use of the Website
The User recognises and accepts that access and use of the Website takes place freely and knowingly, under their exclusive responsibility.
The User agrees to a correct and licit use of the Website in accordance with the Law, this Legal Notice, good faith and public order. The User will be liable to REAL MADRID or to third parties for any loss or damage that may be caused as a result of a breach of this obligation.
Use of the Website for purposes that damage the property or interests of REAL MADRID or of third parties, or otherwise overload, damage or disable networks, servers and other computer equipment (hardware) or products and applications (software) belonging to REAL MADRID or to third parties, is expressly prohibited.
The following actions are also prohibited:
• Using computer viruses or any other code or programme that is designed or used to interrupt, damage or limit the operation of any software, hardware or piece of telecommunications equipment, or harm or obtain unauthorised access to data or other information belonging to REAL MADRID or third parties.
• Using false identities, interfering with or interrupting the service servers or networks connected to the services or not complying with the requirements, procedures, policies and regulations of networks connected to the services.
• Using command sequences or screen scraping to compile information or interact with REAL MADRID.
• Systematically recovering data or other REAL MADRID content in order to directly or indirectly create, in individual or multiple downloads, a collection of data, whether manually or through the use of bots, sniffers or similar mechanisms.
• Any attempt to test the vulnerability of REAL MADRID’s systems or networks or violate any security or authentication measure.
• Falsify or alter any of REAL MADRID’s information.
• Attempting to decode, decompile or disassemble REAL MADRID’s software or that of third parties.
• Deleting, hiding or manipulating notes on Copyrights and other identification data belonging to REAL MADRID or third parties incorporated in the Content, as well as technical protection devices and any other information mechanism that may be inserted into the Content.
• Collaborating with a third party in carrying out any of the actions described.
The User undertakes to use the Content in conformity with the Law, this Legal Notice, good faith and public order, as well as with any other conditions, regulations or instructions that may be applicable in conformity with the provisions of Clause 1.
The User must, in accordance with the legislation in force and without limitation, refrain from:
a) Reproducing, copying, distributing, making available, publicly disclosing, altering or modifying the Content, except in cases authorized by Law or, as the case may be, expressly consented to by REAL MADRID in writing or by the holder of the rights of exploitation.
b) Reproducing or copying for private use any Content that may be regarded as software or as a database in conformity with the intellectual property legislation in force, or publicly disclosing the Content or making it available to third parties, where such acts necessarily imply reproduction by the User or by a third party.
c) Extracting and/or reusing all or a substantial part of the Content on the Website, or of any databases that REAL MADRID may make available to Users.
d) Obtaining or trying to obtain the Content by using means or procedures other than those which, depending on the case, have been made available to them for that purpose or have been expressly indicated on the Website or, in general, those which are habitually used on the internet in order to not entail any risk of harm or deactivation of the Website and/or the Services.
3.3 Adding links to the Website
Any internet Users who wish to insert links from their own websites to the Website must comply with the conditions detailed below, and ignorance of such conditions will not relieve him/her of any liability under the law:
a) The link will only be to the Website home page and may not reproduce it in any way (inline links, copying of text, graphics, etc).
b) In accordance with the applicable legislation in force at all times, it is forbidden in all cases to establish frames of any kind around the Website, or permit the Content to be viewed through URLs other than the Website URL and, in any case, where the Content can be viewed together with content outside the Website, such that: (i) it causes, or may cause, error or confusion in, or misleads or may mislead, Users as to the true origin of the service or Content; (ii) constitutes an act of comparison or imitation; (iii) serves to take advantage of the reputation of REAL MADRID's brand and prestige; or (iv) is otherwise prohibited by the legislation in force.
c) No false, inaccurate or incorrect statement whatsoever regarding REAL MADRID, its directors, members, employees or clients, or of the quality of the services that it provides, may be made on the page inserting the link.
d) Under no circumstances will it be stated on the website where the link is located that REAL MADRID has consented to the insertion of the link, or otherwise sponsors, collaborates with, verifies or supervises the services of the website where the link appears.
e) It is forbidden to use any word mark, figurative mark or combined mark or any other distinctive sign of REAL MADRID on the website where the link appears, except in cases permitted by law or expressly authorised by REAL MADRID in writing and provided that a direct link to the Website is permitted in such cases in the manner established in this Clause.
f) The page on which the link is created must faithfully comply with the law and may not, in any circumstances, have or be linked to proprietary or third-party content that: (i) is unlawful, noxious, immoral or indecent (content that is pornographic, violent, racist, etc.); (ii) induces or may induce the User into the false belief that REAL MADRID subscribes to, endorses, adheres to, or in any way supports the ideas, representations or expressions, lawful or unlawful, appearing on the website where the link is located; (iii) is inappropriate or irrelevant to REAL MADRID's activities in terms of the place, content and theme of the website where the link appears.
4. Exclusion of liability
4.1 From Information
The User accepts that REAL MADRID assumes no responsibility for the delay, deletion, erroneous delivery and/or failure to store User communications or personal settings.
REAL MADRID also does not assume liability for decisions taken based on the information provided on the Website nor any of the damages to the User or third parties arising from actions that are based exclusively on the information obtained from the Website.
4.2 From quality of service
We reserve the right to refuse to provide the service for anyone for any reason and/or discontinue the service or any part thereof, with or without prior notice.
Use of this Website is subject to all applicable regulations and the User is solely responsible for the content of their communications on the Website.
Access to the Website does not imply any obligation on the part of REAL MADRID to control the absence of viruses, worms or any other malicious software. The User is responsible in all cases for having adequate tools for detecting and disinfecting malicious software.
REAL MADRID is not liable for any damage to the hardware of Users or of third parties during the provision of the Website service.
REAL MADRID does not give any guarantees and is in no case liable for damages or detriment of any kind arising from access to or the use of the Content on the Website. Among others, including and not limited to, REAL MADRID will not be held responsible for the following circumstances:
• the absence of maintenance and effective operation of the Website and/or of its services or Content.
• lack of usefulness of the Website or of the Contents for any given activity.
• the existence of viruses, malicious or harmful programmes in the Content.
• the receiving, obtaining, storing, spreading or transmitting of Contents by Users.
• the illicit, negligent or fraudulent use, contrary to the general terms of the Legal Advise, or to good faith, of the generally accepted uses, or of the public order, of the Website and its Contents, by the User.
4.3 From the availability of the service
Access to the Website requires services and supplies from third parties, including transmission through telecommunications networks, the reliability, quality, continuity and functionality of which are not the responsibility of REAL MADRID. Accordingly, services provided through the Website may be suspended, cancelled or blocked, prior or simultaneous to the provision of the Website service.
REAL MADRID no se responsabiliza de los daños o perjuicios de cualquier tipo producidos en el Usuario que traigan causa de fallos o desconexiones en las redes de telecomunicaciones, fallos informáticos u otros sistemas electrónicos que produzcan la suspensión, cancelación o interrupción del servicio del Sitio Web durante la prestación del mismo o con carácter previo.
4.4 On the content and services linked through the Website
The Website access service includes technical linking devices, directories and even search tools that permit the User to access other websites and internet portals (hereinafter, 'Linked Sites’). In such cases, REAL MADRID acts as a intermediation service provider in conformity with Article 17 of Information Society Services and Electronic Commerce Law 34/2002, of July 12, 2002 (the “LSSI”) and will only be liable for the content and services supplied on Linked Sites to the extent that REAL MADRID is actually aware of their unlawfulness and has not disabled the link with due care. If the User considers that there is a Linked Site with unlawful or inappropriate content, the User may communicate this to REAL MADRID in accordance with the procedure and the effects established in Clause 6, although such communication will not, under any circumstances, entail any obligation to remove the link in question.
Under no circumstances must the existence of Linked Sites presuppose the existence of agreements with the owners or persons in charge of those Linked Sites, or any recommendation, promotion or identification of REAL MADRID with, the representations, content or services provided. The Linked Sites are provided solely for reference purposes.
Although REAL MADRID only provides links to websites that to the best of its knowledge meet the applicable legislation, REAL MADRID is not aware and does not approve of the content or services of Linked Sites and, therefore, cannot be held liable for any damage caused by the unlawfulness, quality, obsoleteness, unavailability, error or ineffectuality of the content and/or services of Linked Sites, or for any other damage that is not directly attributable to REAL MADRID.
We reserve the right to remove or block access to this content suspected of being illicit or detrimental to assets or rights of third parties subject to compensation and including cases in which we have effective knowledge of this, whether through court decision, administrative order or any other means.
5. Communication of illicit and inappropriate activities
If the User or any other internet user becomes aware of Linked Sites that redirect him to websites, the content or services of which are unlawful, noxious, degrading, violent or immoral, one may contact REAL MADRID indicating the following:
a) Personal data of the communicating party: name, address, telephone number and e-mail address;
b) Description of the facts that reveal the unlawful or inappropriate nature of the Linked Site;
c) Where rights such as intellectual or industrial property rights are infringed, the personal data of the holder of the infringed right, where the holder is not the communicating party. He must also produce an instrument that substantiates the standing of the holder of the rights and, as the case may be, his authority to act on behalf of the holder where the holder is not the communicating party;
d) An express representation that the information contained in the communication is accurate.
Receipt by REAL MADRID of the communication provided for in this clause will not imply, pursuant to the provisions of the LSSI, actual knowledge of the activities and/or content indicated by the communicating party.
Likewise, a certificate must be provided to demonstrate the legitimacy of the holder of the rights and, where applicable, the authority to act on behalf of the holder when it is a person other than the communicating party, as well as an express declaration that the information contained in the communication is accurate.
Access and use of the restricted access areas of the Website done under the password assigned to a User will be registered as done by said User, who will respond to all cases of access and use. The User will be permanently responsible for the custody of their password, assuming, in consequence, all the harm and damage that could arise from its wrongful use, transfer, revelation or loss.
In the case of a forgotten password, or any other circumstance that produces a risk of access and/or use by unauthorised third parties, the User should immediately communicate this with REAL MADRID, who will in turn immediately block and substitute it. Any operations undertaken before it is communicated will be taken as done by the holder of the password, who will be responsible, and pay for the costs and/or harm derived from any unauthorised access and/or use before said communication.
7. Duration and Modification
The conditions of the present Legal Notice will be enforced until they are changed, and when REAL MADRID makes such changes, they will be communicated to the User.
REAL MADRID can suppress, add or change both the Contents and services offered, in addition to the form in which they appear located or presented. The terms that are current and published when the User accesses the Web Site are understood to be enforced. REAL MADRID invites you to regularly consult the current Legal Notice.
8. Legislation and Jurisdiction
The present Legal Notice is governed in each of its points by Spanish law for the resolution of any controversy related to the present Legal Notice or the relationship between its points.
9. Adhesion to Confianza Online
Our entity is attached to Confianza Online (Non-profit Association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle Castelló 24, Esc 1 2° left, 28001 Madrid (Spain), telephone (+34) 91 309 13 47 and fax (+34) 91 402 83 39 (www.confianzaonline.es). These general conditions are ruled by Spanish Law. Likewise, in compliance with the provisions of the Law on Alternative Dispute Resolution, we inform consumers that, as an adhered entity and under the terms of the Code of Ethics, users may go to Confianza Online for the alternative resolution of eventual disputes (https://www.confianzaonline.es/consumidores/como-reclamar/formulario-reclamaciones/). If these refer to electronic transactions with consumers, or data protection when they are related to this area, the claims will be resolved by the Confianza Online Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims concern digital advertising, or data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury. We also remind you that you can access the European Union online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
REAL MADRID C.F. (also REAL MADRID or "the Club"), provides you with the present information concerning the processing of your personal data in order that you have detailed knowledge about:
REAL MADRID processes different individual’s personal data in order to carry out various activities. Therefore, your personal data can be used in different ways and shared with different recipients depending on each of the specific purposes for which we need the data. Below, we provide detailed information on each of these data processing. We do not carry out individuals decisions making nor profiling that may seriously affect you, and we do not use your personal data for further purposes other than those reflected in this document.
Who is responsible for the processing of your data?
With what purpose and legitimacy do we process your personal data?
In general, your data will be processed by the CLUB for the fulfilment of the following purposes:
Additionally, in the event that you are a member of the Club Membership group, you can contact the Online Partner Service Office (https://socios.realmadrid.com), registering and identifying yourself beforehand with your Membership number. In order to oppose and/or withdraw your consent for this at any time.
How do we guarantee the security of your data?
Real Madrid maintains security measures to protect personal data in accordance with the content of the provisions of the GDPR, and has established all the technical means at its disposal to prevent loss, misuse, alteration, unauthorised access and theft of data that you provide us with.
How will minors' data be processed?
Real Madrid will not collect or process personal data for children under fourteen (14) years of age, without fully complying with the requirements established in the applicable data protection regulations, regarding compliance with the duty to inform and obtain those consents that they are necessary.
How long will we keep your data?
Without prejudice to the provisions set out above in relation to the respective processing of data, the personal data that is accessed by virtue of your relationship with the CLUB will be processed as long as they are accurate for the management of the purposes reported. In this sense, the CLUB will keep the personal data once its relationship with you is duly blocked, during the limitation period of the actions that may arise from the relationship maintained with the interested party.
Who will receive your data?
Without prejudice to what is indicated in each case for the previously specified respective processing, Real Madrid will communicate your personal data:
What are your rights regarding the processin of your data2?
You may, in relation to the processes that are based on obtaining your consent, withdraw your consent through the procedure detailed in the following paragraph.
You may exercise, if you wish, the rights of access, rectification and deletion of data, as well as request that you limit the processing of your personal data, oppose it, request the portability of your data, as well as not be subject to automated individual decisions, sending a written communication or contacting the CLUB through the following email address: email@example.com.
You can also contact the CLUB by postal mail at the address: Av. Concha Espina, number 1, Madrid.
Against which authority can you exercise your claims?
You can file a complaint with the CLUB's Data Protection Office, through the address firstname.lastname@example.org, or in the post to Avenida de las Fuerzas Armadas, number 402, Madrid, in order for us to satisfy your rights in this matter. In any case, you can always go to the Spanish Agency for Data Protection in C/ Jorge Juan number 6, Madrid as the control authority in matters of data protection.
How can I contact the Real Madrid Data Protection Delegate?
For any questions relating to the processing of your data, or if you have any issue or comment that you wish to make that are linked to data processing that Real Madrid carries out, you can contact our Data Protection Delegate using the following means:
Postal address: Avenida de las Fuerzas Armadas, number 402, 28055, Madrid
You declare that the information and data you have given us is accurate and true, reserving the CLUB the right to exclude from the services those interested parties who have provided false information, without prejudice to legal action. You will be solely responsible for any false or inaccurate statements that you make and for the damages caused to the CLUB or to third parties.
All the fields that appear on the Real Madrid forms will be required to be completed, so the omission of any of them may lead to it being impossible for us to meet your request, unless the form itself has fields of voluntary completion.
Personal data will be treated with the degree of protection legally required to avoid any loss, alteration, treatment or unauthorised access.
If you have any questions regarding data protection you can contact the Real Madrid Data Protection Office through the email email@example.com.