Office for personalised service for members where all processes required can be carried out and all questions can be answered. Real Madrid offer this support service to their members at two points:

Estadio Santiago Bernabéu
C/ Padre Damián, puerta 55

Ciudad Real Madrid
Avda. de las Fuerzas Armadas 402
28055 - Madrid

Opening hours:
Monday to Friday from 9:00 to 19:00

If a match takes place during the week, the Santiago Bernabéu Stadium member support office (OAS ESB) will close 3 hours before the start of the match. The Real Madrid City member support office (OAS CRM) will close 4 hours before the start of the match.

Members Service Office email: oas@corp.realmadrid.com