WHAT SERVICES ARE INCLUDED IN THE PRICE?
In addition to attending the selected match, the prices include a catering service and this will vary according to the type of ticket purchased.
TICKET CATEGORY:
- Season: The catering service in the different VIP areas is available from 90 minutes before the start of the match and up to 30 minutes after the match’s conclusion with variations depending on the location:
- Private Boxes: Service offered directly inside the box.
- Boxes and Seating Area: Access to shared adjoining hospitality rooms.
- Per match:
- Gold: Hospitality room inside the Stadium and catering service from 90 minutes before the match and until 30 minutes after the match’s conclusion.
- Silver/Matchday Premium: Hospitality room outside the Stadium and catering service 2h before the match.
The catering service will always be of a cocktail buffet style. Furthermore, you will be able to enjoy all kinds of drinks, including spirits.
STADIUM ACCESS FOR MINORS
Minors will not be allowed to enter the stadium without a ticket (which will never be discounted or at a special price) and without an accompanying adult. According to Royal Decree 203/2010, article 17, each spectator must have their own individually issued ticket, therefore, it is strictly forbidden to access the stadium carrying a child in arms who does not have a ticket.
HOW CAN I BUY A TICKET?
VIP ticket purchases must be made through our website, which will always be kept up to date with the availability for each match.
In the event of not finding availability or not being able to complete the purchase process, please contact us directly at: areavip@realmadrid.es
Once the tickets have been paid for, no changes or refunds will be accepted.
IS THERE A DRESS CODE?
We recommend that you do not wear Bermuda shorts, shorts, sleeveless shirts or open shoes. We also ask you to avoid wearing rival team badges to the stadium.
DATE AND TIME OF MATCHES
League matches are set on Sundays by default. However, they can be changed to Saturday or other days.
The exact time and day of LaLiga matches will not be official until published by LaLiga de Fútbol Profesional.
UEFA Champions League matches always take place on weekdays, and their date and times are not changed once announced.
Copa del Rey matches always take place on weekdays, but may be impacted by date and time changes.
For more information, you can visit our website www.realmadrid.com on those dates.
WHY CAN I FIND TICKETS ON THE INTERNET FOR OTHER MATCHES OR AT OTHER PRICES?
The only official means of purchasing VIP tickets will always be through our website www.realmadrid.com or by directly contacting the VIP Corporate Hospitality Area by email: areavip@realmadrid.es.
Real Madrid sells tickets to various agencies that put together tourist packages, but Real Madrid is in no way responsible for these packages. Likewise, on the Internet, there are numerous pirate or black market websites offering tickets, which we recommend NOT buying tickets from, as in many cases, they do not actually have them or they are fake tickets. You can contact us if you have any questions about third parties offering tickets.
CAN I BUY REGULAR STADIUM TICKETS?
The only way to purchase tickets in advance will always be VIP Area Products.
Regular seating tickets can be purchased about ten days before each match via our website www.realmadrid.com.
INCIDENTS
In case of any incident, please contact VIP Corporate Hospitality Area at areavip@realmadrid.es or by calling +34 91 398 43 77.
Our offices are located close to the Santiago Bernabeu Stadium at calle Segre, 29 (access calle del Darro, 32). On match days they will be open from three hours before kick-off.