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OFFICIAL TICKET SALES CHANNELS
The only official ticket sales channels are www.realmadrid.com and www.entradas.com where tickets may be purchased for matches involving the Real Madrid first team, both men's and women's, basketball and Real Madrid Castilla.

We would like to remind you of the importance of purchasing tickets solely through official channels, as the Club is not responsible for, and will not address, any incident that may occur in relation to tickets obtained through unofficial channels.

Tickets will not be sold by telephone for any event or match.

HOW DO I DOWNLOAD MY TICKET?
During the purchase process, you will be informed of the means of obtaining your tickets. Once you have made your purchase, it is very important that you read the confirmation email carefully, detailing how to download your tickets.

IMPORTANT:
Before completing your purchase, please check that all the information you have entered is correct.
Ticket exchanges and refunds will not be accepted.

WHAT IS THE SCHEDULE FOR TICKET SALES?
The sale of general ticket admissions according to groups (non-season ticket holder members, Madridista card holders and the general public) for the first team football team (men's and women's) and basketball team. Information will be available on the website under https://www.realmadrid.com/en/tickets

For Real Madrid Castilla matches, tickets will be sold strictly to Real Madrid members.

IS THERE A DISCOUNT ON TICKET PRICES?
There are various discounts for both football and basketball. The information on the website https://www.realmadrid.com/en/tickets for each competition and match will contain information on the prices for each group (SEASON TICKET HOLDER MEMBERS, NON-SEASON TICKET HOLDER MEMBERS, MADRIDISTA PREMIUM CARD MEMBERS AND THE GENERAL PUBLIC).

FROM WHAT AGE MUST A TICKET BE PAID FOR?
Art 17 RD 203/2010. All persons accessing a sports venue must be in possession of a ticket or valid entry ticket.

WHY IS AN UNCONFIRMED DATE AND TIME GIVEN?
Some tickets go on sale without a confirmed date and time.
The date and time of the matches will be confirmed by the corresponding organisation (LIGA DE FÚTBOL PROFESIONAL, UEFA CHAMPIONS LEAGUE, LIGA ENDESA, EUROLEAGUE AND RFEF).
Please check the date and time on the website https://www.realmadrid.com/en/tickets

METHODS OF PAYMENT
Payment for tickets can be made by credit and debit card.
Credit and debit cards must be compliant with the European PSD2 directive with the 3D SECURE protocol.
Any card that is not compliant with the European PSD2 directive with the 3D SECURE protocol will not be accepted for payment.

REGULATIONS ON ACCESS (SANTIGO BERNABEU STADIUM, ALFREDO DI STEFANO STADIUM AND WIZINK CENTER)
Before completing the purchasing process, it is essential to read the regulations regarding access to each venue.

Consult the different regulations for access here.

It is forbidden to enter with bulky objects, children's buggies, suitcases that could become an obstacle in the event of an evacuation.
Entry with a motorbike helmet is permitted, to which end the holder will be asked to show their ID card upon entry.
Important: None of the following venues are equipped with lockers.
Santiago Bernabeu Stadium, Alfredo Di Stefano Stadium, Wizink Center.

PEOPLE WITH REDUCED MOBILITY
Any spectator with reduced mobility who requires the use of a wheelchair must enter the areas of the venues designated for this purpose. They may be refused entry to the venue if, despite being in possession of a valid access document, they do not have access to the designated area.

Should you have any questions, please contact atencionpublico@corp.realmadrid.com

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