If I buy the ticket online, do I have to go to the ticket office?

It is not necessary, you must print it out or download the code on your mobile device and then access directly through Tower B.

I have been given tickets for the Tour Bernabeu. What do I do when I get to the stadium?

As you already have the tickets you should not go to the ticket office. You will be able to access the Tour directly through Tower B.

If I'm a member, where do I collect my ticket?

Members are entitled to free admission for the Bernabéu Tour, and must collect their free tickets at the ticket office located at Paseo de la Castellana, 140. In order to collect their tickets, they must present their membership card, not their season ticket. The free ticket is non-transferable, and can only be used by the member who holds the membership card. The ticket office is closed between 2.30pm and 3.30pm.

From what age do children pay?

From 5 years old (included), always having to be accompanied by an adult.

I have a Madridista card, can someone else use it?

No, discounts are only applicable to cardholders. They must present it at the entrance to the Tour.

Is there any kind of discount for the Tour Bernabéu?

The only discounts are applied to members, Madridistas and groups.

I read that the closing time is 7pm, does that mean I have to leave the stadium at that time?

You can enter until 7pm from Monday to Saturday and until 6:30pm on Sundays and public holidays. After that you can do the Tour for one hour. The departure time from Monday to Saturday is at 8pm and at 7.30pm on Sundays and public holidays.

Special timetable on match days.

On match days, the Tour (museum and panoramic view) is open up to 5 hours before the start of the game.

Accessibility and wheelchair policy.

Due to renovation work at the stadium, visits with wheelchairs will be temporarily reduced. It will only be possible to visit the Museum, but there will be no access to the panoramic view. The staff at the ticket office (Paso de la Castellana, 140) will give you directions on how to get there once you arrive.

Can I take photos or videos on the Tour?

Yes, it is allowed throughout the tour, including the museum.

Is there a locker to leave suitcases, baby buggies, etc.?

There is no place to leave your luggage.

Is it possible to take the tour with a suitcase or baby carriage?

It is possible to do so, but we would like to inform you that the route of the Tour runs through many flights of stairs.

Once I have accessed the Tour, can I go out and come back in?

No, only one access is allowed.

Can I access with my pet?

Access is only possible with guide dogs.

What is the maximum capacity that has been established?

Attendance on the Tour Bernabéu is limited by capacity control to make it easier to keep a safe distance. Alterations to the route, the ordering of entrances and exits or the exclusion of rooms for safety reasons may be introduced.

Do I need to wear a mask?

The use of masks is compulsory, except in the cases established by law.

What other hygienic measures should I apply during my visit?

Frequent hand washing or the use of hydroalcoholic solution is recommended. It is important to comply with the safe social distance (2 meters).

What Tour services are temporarily unavailable for security reasons?

For security reasons, the lockers service will not be available. Audio guides, brochures and other similar printed material will not be available either. Please make use of the online information material. The use of the lifts will be limited to the cases that are strictly necessary and the use of the stairs is advised.

Reserve your visit

Tour Bernabéu

Save 3 € without going to the ticket office, buy online.

Classic
Tour Bernabéu

from ~~25€~~ 12€(15€ at the ticket office)
Buy
It includes:
- Real Madrid C.F. Museum
- Panoramic views of the inside of the stadium
More information

Flexible
Tour Bernabéu

from ~~28€~~ 15€(18€ at the ticket office)
Buy
It includes:
- Classic Tour Bernabeu
- Open date
More information

Notice

Due to organizational reasons,

Wednesday September 22^nd , Tour Bernabéu will have the following opening times: from 09:30h to 17:00h. Museum and panoramic view.
Saturday September 25^th , Tour Bernabéu will have the following opening times: from 09:30h to 16:00h. Museum and panoramic view.

Price and special route on account of stadium redevelopment work

Due to the redevelopment work being carried out at the Santiago Bernabéu, the route includes the following sections: panoramic viewpoint of stadium interior, Museum and the video and photo montages with players.

COVID hygienic and sanitary measures

We are working under comprehensive hygienic measures and capacity control due to this exceptional situation to ensure the safety of each of our visitors.

Consult the preventive measures established due to COVID 19

LiveThe experience

Experience aHistoric moment
The Tour Bernabéu gives you an inside look at the stunning transformation of the iconic stadium. You'll get to see for yourself how the stadium has been transformed into the Santiago Bernabéu of the 21st century.
The room ofTHE BIG HEARTBEATS
The experience continues with a journey through the largest collection of objects and trophies from the 'best club of the 20th century'. Discover the history of Real Madrid through its legends, of yesterday and today, and its titles.
The story of aGreat history
The various interactive screens that you will discover during your Bernabéu Tour visit will allow you to relive some of the club's greatest moments in history and to reminisce about the achievements of the club's biggest stars.

Organise your visit

Open every day of the year
except 25th December and 1st January.
Monday to Saturday: 09:30am - 7pm
Sundays and holidays:
10:00am - 6:30pm
Ticket office closed: 2.30pm - 3.30pm.
tour@corp.realmadrid.com +34 913 984 370
Av. de Concha Espina 1, 28036 Madrid
How to get there

Frequently Asked Questions

Answers to some of our customers' most frequently asked questions

If I buy the ticket online, do I have to go to the ticket office?: It is not necessary, you must print it out or download the code on your mobile device and then access directly through Tower B.

I have been given tickets for the Tour Bernabeu. What do I do when I get to the stadium?: As you already have the tickets you should not go to the ticket office. You will be able to access the Tour directly through Tower B.

If I'm a member, where do I collect my ticket?: Members are entitled to free admission for the Bernabéu Tour, and must collect their free tickets at the ticket office located at Paseo de la Castellana, 140.
In order to collect their tickets, they must present their membership card, not their season ticket.
The free ticket is non-transferable, and can only be used by the member who holds the membership card.

The ticket office is closed between 2.30pm and 3.30pm.

From what age do children pay?: From 5 years old (included), always having to be accompanied by an adult.

I have a Madridista card, can someone else use it?: No, discounts are only applicable to cardholders. They must present it at the entrance to the Tour.

Is there any kind of discount for the Tour Bernabéu?: The only discounts are applied to members, Madridistas and groups.

I read that the closing time is 7pm, does that mean I have to leave the stadium at that time?: You can enter until 7pm from Monday to Saturday and until 6:30pm on Sundays and public holidays. After that you can do the Tour for one hour. The departure time from Monday to Saturday is at 8pm and at 7.30pm on Sundays and public holidays.

Special timetable on match days.: On match days, the Tour (museum and panoramic view) is open up to 5 hours before the start of the game.

: In view of the restrictions on tour group numbers, the guided tours are temporarily unavailable.

Accessibility and wheelchair policy.: Due to renovation work at the stadium, visits with wheelchairs will be temporarily reduced. It will only be possible to visit the Museum, but there will be no access to the panoramic view.

The staff at the ticket office (Paso de la Castellana, 140) will give you directions on how to get there once you arrive.

Can I take photos or videos on the Tour?: Yes, it is allowed throughout the tour, including the museum.

Is there a locker to leave suitcases, baby buggies, etc.?: There is no place to leave your luggage.

Is it possible to take the tour with a suitcase or baby carriage?: It is possible to do so, but we would like to inform you that the route of the Tour runs through many flights of stairs.

Once I have accessed the Tour, can I go out and come back in?: No, only one access is allowed.

Can I access with my pet?: Access is only possible with guide dogs.

What is the maximum capacity that has been established?: Attendance on the Tour Bernabéu is limited by capacity control to make it easier to keep a safe distance. Alterations to the route, the ordering of entrances and exits or the exclusion of rooms for safety reasons may be introduced.

Do I need to wear a mask?: The use of masks is compulsory, except in the cases established by law.

What other hygienic measures should I apply during my visit?: Frequent hand washing or the use of hydroalcoholic solution is recommended. It is important to comply with the safe social distance (2 meters).

What Tour services are temporarily unavailable for security reasons?: For security reasons, the lockers service will not be available. Audio guides, brochures and other similar printed material will not be available either. Please make use of the online information material. The use of the lifts will be limited to the cases that are strictly necessary and the use of the stairs is advised.

Official Tour Bernabéu tickets
100% secure purchase
Discounts for Madridistas
Preferential access without queuing at the ticket office

Tour Bernabéu

Notice

LiveThe experience

Experience aHistoric moment

The room ofTHE BIG HEARTBEATS

The story of aGreat history

Organise your visit

Frequently Asked Questions