I HAVE BEEN GIVEN FREE TICKETS TO THE BERNABÉU TOUR. WHAT DO I DO WHEN I ARRIVE AT THE STADIUM?
As you already have the tickets there is no need to go the ticket office. You can access the Tour directly at Torre B (Tower B).
IF I BOUGHT TICKETS ONLINE DO I HAVE TO GO TO THE TICKET OFFICE?
There is no need. You can print the tickets yourself or download them onto your mobile device and gain access using them at Torre B.
I HAVE READ THAT THE OPENING TIMES ARE 10:00AM-7:00PM MONDAY TO SATURDAY, WHAT DOES THIS MEAN?, THAT AT 7:00PM I HAVE TO LEAVE THE STADIUM?
You can gain entry until 7:00pm Monday to Saturday and until 6:30pm on Sundays and Bank Holidays. One hour and a half after access to the tour ends (8:30pm Monday to Saturday, 8:00pm on Sundays and Bank Holidays) is when the visit would end.
I AM TRYING TO BUY TICKETS ONLINE, BUT IT DOES NOT OFFER ME THE TIME AND DATE OPTION.
The tickets can be used on any time and date, as the time and date are not specified. You can do the Tour within the opening hours; there is no need to book ahead. For more information on the opening hours and the Tour, please see the following page https://www.realmadrid.com/en/tickets/bernabeu-tour.
FROM WHAT AGE DO CHILDREN NEED TO PAY TO ENTER?
From the age of 5 upwards, and they must always be accompanied by an adult.
CAN I TAKE PHOTOS ON THE TOUR?
Yes, it is permitted throughout the Tour and Museum.
IS THERE AN AREA TO LEAVE LUGGAGE, PUSHCHAIRS ETC?
No, there is no area designated for these items.
CAN I TAKE A GUIDED TOUR, HAVING BOUGHT MY TICKET ONLINE?
No, to take one of the guided tours scheduled for the following times: Monday to Saturday - 10:30am, 12:30pm, 3:30pm, 5:30pm; Sundays and Bank Holidays - 11:00am, 1:00pm, 3:00pm, 5:00pm you would have to go directly to the ticket office before the start of the Tour.
DOES THE UNGUIDED TOUR TAKE THE SAME ROUTE AS THE GUIDED TOUR?
Yes, it is the same.
I AM A MADRIDISTA CARD HOLDER, CAN SOMEONE ELSE USE MY CARD?
No, the discounts only apply to the cardholder. You must present your card when accessing the Tour.
ARE THERE ANY DISCOUNTS AVAILABLE FOR STUDENTS, TRAVEL AGENCIES, LARGE FAMILIES, ETC…?.
The only discounts available are for Club members, Madridista card holders and groups.
CAN I DO THE TOUR WITH LUGGAGE OR A PUSHCHAIR?.
It is possible although there are many flights of stairs throughout the Tour.
ONCE I HAVE ENTERED THE TOUR, MAY I LEAVE AND THEN REENTER?.
No, access is only allowed once.
CAN I BRING MY PET?.
Only guide dogs are aloud on the tour.