Para preguntas frecuentes en español, haz click aquí. 

HOW TO CONTACT CUSTOMER SUPPORT?
Email madridistas@corp.realmadrid.com with any issues regarding RM Play.
If you are a Madridista Premium user, email madridistas.premium@corp.realmadrid.com. If you have an inquiry related to a Madridista Junior user, email madridistas.junior@corp.realmadrid.com

WHAT IS RM PLAY?
RM Play is a digital streaming service giving fans access to hundreds of hours of content and Real Madrid TV live. RM Play is available 24/7, 365-days a year and features highlights along with exclusive and original content that can’t be found anywhere else.

CAN I WATCH LIVE GAMES ON RM PLAY?
No, RM Play does not offer live broadcasts of official competition games.

HOW MUCH DOES RM PLAY COST?
Most content on RM Play is available for free to all users with a free Madridista account. Users who log in with a Madridista Premium account will get access to additional content such as full matches and selected documentaries. Check madridistas.com for Madridista Premium pricing in your territory.

WHICH DEVICES CAN I STREAM RM PLAY ON?
RM Play is available on web (play.realmadrid.com), iOS, Android, Apple TV, Amazon Fire TV along with Samsung and LG smart TVs.

WHY IS SOME CONTENT NOT AVAILABLE IN CERTAIN COUNTRIES?
RM Play content varies from country to country according to local television broadcast restrictions.

IN WHICH COUNTRIES IS RM PLAY AVAILABLE?
RM Play is available worldwide. Some available content may vary by location and will change from time to time due to local television broadcast restrictions.

IN WHICH LANGUAGES IS RM PLAY AVAILABLE?
RM Play is currently available in English and Spanish.

HOW DO I CANCEL MY SUBSCRIPTION?
Click on the menu icon on the top left corner of the screen.Click on "Manage subscription"
Click on "Your profile"
Click on "Subscriptions"
Click on "Delete account"

HOW DO I CHANGE MY ACCOUNT INFORMATION OR RESET MY PASSWORD?
Click on the “Account” tab inside the menu.
Click on "Manage subscription"
Click on "Your profile". From there you will be able to make any necessary changes to your account.

HOW DO I ACCESS RM PLAY IF I FORGOT MY PASSWORD?
Go to you.realmadrid.com
Click "Can't log in?" and follow the steps.

Please see the entire Privacy Policy and General Conditions for Madridistas.