The PIN code is a security number which is personal and non-transferable, comprising of six digits, which are assigned to each member when they join. It is essential to use this number, along with the membership number, when carrying out transactions online (by phone or Internet), such as the purchase of tickets or the assigning of seats, in addition to accessing the Member’s Helpline.
In order to adapt to the current legislation on Personal Data Protection, all members were sent written communication throughout the month of July 2009 informing them of their new PIN code. For your security, we recommend that you change your PIN code, memorise it, and do not share it with anyone.
Members without a PIN code, who have not received one or have forgotten theirs, can request a new one using the "I forgot my PIN" option in the online Member’s Service Office. When doing so they should introduce their membership number, date of birth and choose the way in which they wish to receive the number: email or SMS. The PIN code will be sent to the email address or mobile number corresponding to the information of said member on the Real Madrid database.
If there is an error in sending the data it will be because the member has not supplied an email or mobile number to the club. To resolve this, you should contact the Member’s Service Office via email using the address firstname.lastname@example.org, or sending a fax to 91 398 43 41, including your personal data (name and surname, membership number and ID number), mobile phone number and email. You should include a photocopy or scan of you proof of ID and membership card. This way the database will be updated and you will be able to request a new PIN code via the “I forgot my pin”.
Changing your PIN code
All members are able to change their PIN code through the Online Member's Service Office. To do so you will need to register with your membership number and current 6 digit PIN code. Once identified correctly you should then choose the Change PIN code option in the general menu of available processes.
To formalise the change you are required to introduce the 6 digit PIN code that you currently use (effective 27th July 2009), and insert a new PIN twice, which should also comprise of 6 digits. When the operation is completed, the new PIN code will be immediately implemented and should be used for all future online processes. We advise all members that they should memorise their new pin and not share it with anybody.
For all member’s security, they will be required to change their PIN for one of their choice the first time they access the new Online Member’s Service Office. It can be changed at any time through the same website, or in person at the Member’s Service Office.