Helpdesk for Club Members
Club members must prove their identity with their member’s number and their PIN number. Once these numbers have been validated, they can use a personalized service:
Fan Club Department
Those interested must write a letter to the Fan Club Department at Real Madrid expressing their wish to create a new fan club.
Schedule From Monday to Sunday: from 9 to 21 hours (spanish time zone), without interruption, every day of the year.
Service Centre for Club Members
Santiago Bernabéu Stadium.
Puerta 55 of the Stadium. Entrance from Calle Padre Damián
Monday to Friday from 9am to 7pm.
When there is a game from Monday to Friday, this office will close at 6pm.
Telephone for Club MembersT. +34 902 24 48 24
Madridista Card and General PublicT. +34 902 32 43 24
Hospitality ticket salesT. +34 91 398 43 77
In office hours from 10am to 2pm and from 4pm to 6pm
Away Game Ticket SalesT. +34 902 24 48 24
Tickets sales for games played away from the Santiago Bernabéu Stadium:
FaxF. +34 91 398 43 85
Available from 5 days before Liga games – it is necessary to give your name, surname, the number of tickets you wish to purchase and, if you are a club member, your member’s number.